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Customer experience

Bright CRM focuses on data throughout the customer life cycle. Obtaining this data means that businesses can better deliver on customer demands, thus improving the overall customer experience.


How it helps you?


Customer satisfaction

Customer experience is key to exceeding your customers expectations.


Loyal customers

A superior experience becomes a valued and unique asset for any type of business.


Trusted relationships

Helps to make each one of your customers feel special and unique will send a positive message.

With our customer experience service, you can

Improve Personalization

With the power of AI in your customer service, you can personalize and deliver your content to the right audience. It helps to create perfect buyer personas to convey your message in a better manner and increase your conversion rates.

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Rich productivity

Artificial Intelligence is ultimately easing our life by automating daily jobs. When your business has an AI-powered customer service, you can simplify many tasks. Since the entire process is automated, human errors are diminished. 

Better Customer Experience

Customer Experience is the war businesses are fighting and AI-powered customer service helps to win this battle. Chatbots can work round the clock that allows customers to contact you anytime, thus improving reliability and enhancing the customer experience.


Customer Experience FAQ's (Frequently asked questions)

  • How do I add a new question?
    To add a new question go to app settings and press "Manage Questions" button.
  • Can I insert pictures in my FAQ?
    Yes! To add a picture follow these simple steps: Enter App Settings Click the "Manage Questions" button Click on the question you would like to attach a picture to When editing your answer, click on the picture icon and then add an image from your library
  • Can I insert a video in my FAQ?
    Yes! Users can add video from YouTube or Vimeo with ease: Enter App Settings Click the "Manage Questions" button Click on the question you would like to attach a video to When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL That's it! A thumbnail of your video will appear in answer text box
  • How do I edit or remove the "FAQ title"?"
    The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.
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