Bright CRM has social media integration that enables you to track engagements, listen to your audience on social channel. Combining CRM software with social media allows you streamline customer interactions through all lifecycle stages and provides richer contact data.
How it helps you?
Easy to manage
Through social media integration, you can easily organize and sync all your social media platforms.
Gain deeper insights into your social data. Understand what makes your audience tick to boost engagement.
Building your brand
Social platforms are a great way to build your brands by creating trust and authenticity.
With social integration, you can
Expand your business network
A tight integration between your app and social media channels empowers the business and helps the brand to connect with consumers directly. It provides a way to understand and address your customer queries and questions instantly.
Analytics and reports
You can leverage social media integration to get a deeper understanding of your visitor’s behaviors. The simple dashboard allows you to monitor various metrics such as impressions, total reach, customer engagement and conversations from multiple social media channels helping you refine your marketing strategy.
Improved analysis and forecasts
Data plays a crucial role in planning the next business campaign. Organizations can leverage comprehensive data generated by various channels. Marketers often use these powerful insights to predict the customer’s buying decisions and plan and refine strategies.
FAQ's (Frequently asked questions)
How do I add a new question?To add a new question go to app settings and press "Manage Questions" button.
Can I insert pictures in my FAQ?Yes! To add a picture follow these simple steps: Enter App Settings Click the "Manage Questions" button Click on the question you would like to attach a picture to When editing your answer, click on the picture icon and then add an image from your library
Can I insert a video in my FAQ?Yes! Users can add video from YouTube or Vimeo with ease: Enter App Settings Click the "Manage Questions" button Click on the question you would like to attach a video to When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL That's it! A thumbnail of your video will appear in answer text box
How do I edit or remove the "FAQ title"?"The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.